Effective Date: December 8, 2022
Last Revised/Reviewed: April 1, 2021
Your privacy is important to us. This Privacy Statement and Disclosure describes the types of information Frigidaire collects when you visit our website, use our mobile applications or Wi-Fi-connected appliances, or otherwise interact with our brands. This Privacy Statement also explains how Frigidaire may use and disclose such information, and your ability to control certain uses of it.
YOUR RIGHT TO KNOW
You have the right to request access to the personal information about you that Frigidaire has collected, used, disclosed, and sold in the last 12 months. We collect personal information, which means information that identifies, relates to, or could reasonably be linked, directly or indirectly, with you or your household. We do not sell or share any of your personal information in exchange for money.
Within the last 12 months, as you interact with us, directly, through third parties, or online, we may collect and disclose the following categories of personal information:
We collect this information when you provide it to us by registering your product, setting up your connected appliance, requesting service, submitting a rebate form, entering a sweepstakes, creating an online account, or otherwise interacting with us. We may also purchase such information from third parties. We use this information to offer or provide products, services or information about your product, administer promotions, improve our products and services, and for our internal operations purposes. This information may be shared with our service providers such as product technicians, logistics providers, extended warranty providers, payment processors, financial service providers, digital and other marketing partners, email distribution service providers, consultants, and customer relationship management tool providers.
We collect this information when you provide it to us by submitting a review, requesting service, entering a sweepstakes, registering your product, or using a connected appliance. We use this information to provide products, services or information at your request. We also use this information to provide additional information to you about your product, to administer promotions, to improve our products and services, and for our internal operations purposes. The categories of information identified above may be shared with our affiliates and service providers such as product servicers, logistics providers, extended warranty providers, payment processors, financial service providers, digital and other marketing partners, email distribution service providers, consultants, and customer relationship management tool providers.
We collect this information when you call our consumer service number. We use this information for training purposes and to improve our products and services. We share this information with our call center service providers and consultants. Frigidaire will retain this information for 24 months.
We collect this information automatically from your devices when you use the Frigidaire website. We use this information to improve our products or services, provide website and app functionality, and offer relevant, targeted advertising. We share this information with digital and other marketing partners, consultants, and service providers.
Frigidaire does not knowingly collect the personal information of minors.
YOUR RIGHT TO REQUEST DELETION OF YOUR PERSONAL INFORMATION
You have the right to request that Frigidaire delete any of your personal information collected or maintained by Frigidaire, as described below. Please note, as permitted by law, we may deny your deletion request to complete a transaction, detect security incidents, prevent fraudulent or illegal activities, identify and repair errors, comply with court rules or orders, laws and regulations, and for other solely internal and lawful purposes.
YOUR RIGHT TO CORRECT YOUR PERSONAL INFORMATION
You have the right to request that Frigidaire correct any of your personal information collected or maintained by Frigidaire. You may do so by submitting a Consumer Data Request as described below.
SUBMITTING A CONSUMER DATA REQUEST
You may submit a consumer data request for information, deletion or correction, by providing your name, address, email address, and other related information, here. Your request will be verified using information you provide in the request. If you call 1‑877‑374‑4432 you will be asked to provide the same information requested on the form for verification purposes. We will only use personal information provided in the consumer data request to verify your identity or authority to make the request. We cannot respond to your request if we cannot verify your identity or authority to make the request. You may use an authorized agent to submit a request as authorized by applicable law or with proof of signed permission and confirmation of your identity.
We will typically respond to your request within 45 days, if we are able to verify your identity. While Frigidaire endeavors to fulfill all consumer data requests within this time frame, it will prioritize requests from consumers located in jurisdiction where it is legally required to respond and reserves the right to deny requests from consumers located in jurisdiction where it is not legally required to respond.
You may only make a consumer data request to know information twice within a 12-month period. We do not charge a fee to process or respond to your consumer data request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request. We do not knowingly collect information of minors.
YOUR RIGHT TO APPEAL
If you are not satisfied with our response to your consumer data request, you may appeal by emailing NAPrivacy@Frigidaire.com. In your email, please state why you were not satisfied with our initial response.
YOUR RIGHT TO OPT-OUT
We do not share your information with third parties in exchange for money. We do share Internet or Other Similar Network Activity information in exchange for advertising assistance and other valuable services. Such sharing may be a “sale” even if no money is exchanged.
You have the right to direct Frigidaire to stop sharing your Internet or Other Similar Network Activity information, and to refrain from doing so in the future, which is called the “Right to Opt-Out.” You may exercise your Right to Opt-Out by clicking Do Not Sell My Information (frigidaire.com).
YOUR RIGHT TO NON-DISCRIMINATION FOR THE EXERCISE OF A PRIVACY RIGHT
We will not discriminate against you for exercising any privacy rights. We will not:
We may offer financial incentives, as permitted by law, which can result in different prices, rates, or quality levels. Any such incentive will be reasonably related to your personal information’s value. We will provide a written description of the material terms of the incentive. Participation in a financial incentive requires your prior opt-in consent, which you may revoke at any time.
CHANGES TO OUR PRIVACY NOTICE
Frigidaire may amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the website and app and update the notice’s effective date. Your continued use of our website or app following the posting of changes constitutes your acceptance of such changes.
CONTACT FOR MORE INFORMATION
If you have any questions or comments about this notice, the ways in which Frigidaire collects and uses your information, your choices and rights regarding such use, please do not hesitate to contact us at:
Phone: 1‑877‑374‑4432
Consumer Data Request: https://www.frigidaire.com/ccpa/data-privacy-request-form/
Email: NAPrivacy@Frigidaire.com
Address: Electrolux Home Products, Inc.
Attn: Legal Department
10200 David Taylor Dr.
Charlotte, NC 28210
United States
Canada
