If your ice maker is not making any ice, make sure that the ice maker has not been inadvertently turned off. Also check the following:

1. Make sure that the refrigerator is connected to the water line and/or the water valve is open.
2. Check to see that the the water supply line is not kinked – sometimes this can happen if the refrigerator is pushed too far against the wall.

For models with a Water Filter, check the following:
1. Make sure the water filter is sealed properly – simply remove and re-install the water filter to double check. The water filter may be clogged or overdue for replacement.
2. If water is dispensing slowly or not at all, or your water filter is older than 6 months – it’s time to replace.

For models with a dual ice maker, check the following:
1. Check the ice maker in the freezer to ensure the wire signal arm is allowed to go in the up or down position. Sometimes an ice cube or other object may be preventing the signal arm from freely moving. Additionally, ensure the ice bin itself is pushed all the way to the rear of the shelf. If this comes slightly out of place, it may prevent the signal arm from dropping all the way down and producing ice as it should.
2. If your ice cubes are freezing together or clumping, you may experience this issue if your ice cubes are not used frequently or you have experienced an interruption of power for prolonged period of time. Feel free to discard the ice and allow a fresh supply to be produced. TIP: Ice production should be used at least twice a week to keep the cubes separated.
3. If your ice cubes are small or hollow this may be a result of your ice maker not getting enough water. This usually is due to the water filter being clogged or a restricted water supply. It is recommended to change the water filter first but if the condition still occurs then you want to check for a saddle valve, a water valve not turned on all the way or a kinked water supply line. Remember, smaller ice cubes or ice chips jamming in the ice maker may be a sign that your water filter needs changing.
4. As the water filter becomes older (6 months or more) it can become clogged with particles and less water is delivered to the ice maker. The ice maker can’t fill every cube in the ice maker mold, leading to small cubes or ice chips that can get caught between the ice ejector blades and the stripper.
If you have any questions, please contact us.